Orchestration, Not Hallucination.
Legacy bots try to be everything. We built a team. A central Orchestrator instantly routes tasks to specialized agents.
Orchestrator Core
Intent Classification & Routing
Knowledge
Retrieves corporate policy and documents via RAG pipelines.
Transactional
Executes refunds, rebooking, and upgrades via APIs.
Voice AI
Handles telephony with <500ms latency and human parity.
Compliance
Redacts PII and enforces enterprise guardrails.
Zero-Shot Context Handoff
A customer starts on chat, then calls. The Voice Agent picks up instantly, knowing exactly who they are and what they just typed. No repetition. No frustration.
The "Golden Thread"
Our session engine maintains a persistent state across all channels—Web, SMS, App, and Voice—creating a singular "Golden Thread" of customer context.
Enterprise Grade by Default
Built for the Fortune 500. Sovereign data, legacy compatibility, and rigorous control.
Legacy Overlay Architecture
Don't rip and replace. We use Model Context Protocol (MCP) to securely interface with mainframes (Amadeus, Sabre) without exposing them directly.
"Judge-Jury" Safety
Every AI response is intercepted by a secondary "Judge" model that fact-checks against policy before delivery.
Sovereign Deployment
Your data never leaves your VPC. We deploy the brain to your body. Fully GDPR and CCPA compliant with full audit trails.
Radical Transparency
Supervisors watch Human-Agent Synergy in real-time. Monitor sentiment drift, intervene with "Whisper Mode," and track cost-per-interaction down to the token.